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I'm having trouble getting programs to play/video is skipping

If you're watching Smithsonian Earth on a web browser on your computer:

  1. Check your bandwidth. For the best experience we recommend a downstream bandwidth of 3Mbps or higher.
  2. Check that no other bandwidth or memory intensive applications are running. If you have other browsers or browser tabs open, try closing them and see if that improves performance.
  3. Check that any antivirus software or firewalls are not blocking content playback.
  4. Try restarting the browser, and if that doesn't help try restarting the computer.

If you're watching on a Roku® Streaming Player:

  1. Check that your device has an active high-speed Internet connection. We strongly recommend a downstream bandwidth of 3Mbps or higher.
  2. Remove the Smithsonian Earth channel by selecting it in 'My Channels,' pressing the * button and choosing ‘Cancel Subscription' then 'Remove Channel.’
  3. Go to Roku Setting > System > System Restart.
  4. Re-add the channel from the channel store and re-open the channel.
  5. Sign back into Smithsonian Earth on the Roku® device.
  6. Be sure to go to my.roku.com, manage subscriptions and click restart Smithsonian Earth Subscription so that your Smithsonian Earth subscription is renewed at the end of the billing cycle.

If you're watching on an Apple TV®:

  1. Check that your device has an active high-speed Internet connection. We strongly recommend a downstream bandwidth of 3Mbps or higher.
  2. Close and restart Smithsonian Earth.
  3. Restart your Apple TV®.

If you’re watching on Amazon Fire TV®:

  1. Check that your device has an active high-speed Internet connection. We strongly recommend a downstream bandwidth of 3Mbps or higher.
  2. From the Home screen go to Settings > System > Restart
  3. Press Restart to confirm
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